Credit, budgets, receipts and refunds

Everything in sven is paid from credit you add to your account. Billing shows your balance, your monthly budget, your receipts, and the history of every credit added, spent and returned.

Add credit#

Open Billing and choose Add credit. Pick an amount, or type any whole number of dollars, and pay on the payment page. When the payment completes the credit is in your balance, ready to use. Where tax applies, the receipt shows the credit and the tax separately.

Anyone in an organisation can add credit.

Your balance#

The balance card shows what is left, split into what you paid for and what was granted to you. Chat messages, voice input and API calls are charged against it as they finish. A call your credit cannot cover is refused before it runs, not cut off halfway.

Set a monthly budget#

The Monthly budget row shows this month's spending against a limit you set. When the month's spending reaches it, requests stop until the next month or until you raise it. Leave it empty for no limit. Only an admin can change the budget.

You can also cap a single API key with a lifetime spending limit. See Authentication and API keys.

Receipts#

Receipts lists every purchase of credit with its invoice. An invoice is prepared a little after the payment, so a very recent one may show as pending.

Cancel a purchase or get unused credit back#

Credit you have not used stays refundable. If you are a consumer you can cancel a purchase within 14 days and get back, in full, the part of it you have not used, to the payment method you paid with. Use Request a refund of unused credit in the balance card's menu, or the public cancellation page, which works whether or not you are signed in. Your requests and the answer to each are listed under Cancellation requests. Credit you have already spent, and credit that was granted to you, is not refunded. A refund shows on your statement within 5 to 10 business days.

In an organisation only an admin can ask for a refund.

History#

History lists everything that changed your balance, newest first: credit added, spent and returned. Each charge can be matched to its request in Logs.

Prices#

Prices are on the pricing page, for conversations and for the API alike, and are shown in the model menu before you send. They are not repeated in these pages.